In-Store Safety

Welcome to Pet Center

Pet Center is located at 235-269 North Beverly Drive, Beverly Hills, CA 90210, Suite #245. We welcome visitors to see our animals and learn about available pets. Please follow these guidelines to ensure a safe and pleasant experience for everyone.

Store Hours & Visits

• Regular Hours: Monday-Friday 9am-6pm PT, Saturday 10am-4pm PT, Sunday 12pm-4pm PT
• Closed: Holidays (listed on website)
• By Appointment: Large groups should call ahead: (310) 555-0100
• No Walk-ins During High Traffic: Saturday afternoons are busiest

Hand Hygiene & Health

• Hand sanitizer stations available throughout store
• Soap and water recommended (more effective than sanitizer)
• If you're sick: Please don't visit. We must protect animal health.
• Pregnant visitors should consult their doctor before visiting
• Immunocompromised visitors should take extra precautions

Animal Handling Rules

• Permission Required: Always ask staff before handling any animal
• Gentle Handling Only: No rough play, squeezing, or picking up without permission
• Wash Hands After: Required before leaving the area
• Follow Instructions: Staff will show you proper handling technique
• Children: Must be supervised at all times around animals
• If Bitten or Scratched: Report immediately to staff and seek medical care

Allergies & Health Conditions

If you have allergies or health conditions affected by animals:

• Inform staff upon arrival
• Take prescribed medications as directed
• Stay in designated allergy-friendly areas if available
• Consider wearing a mask if sensitive to airborne allergens

Photography & Recording

• Personal Use: Photography for personal use is permitted
• Social Media: May only use official hashtags and tag @PetCenterCo
• Commercial Use: Any professional/commercial use requires permission
• Video Recording: Extended video recording requires approval
• Respect Privacy: Do not photograph other customers without permission

Behavior & Conduct

To maintain a safe, welcoming environment:

• Be respectful of staff and other visitors
• No aggressive, abusive, or harassing behavior
• No loud noises or disruptive conduct
• No eating or drinking except in designated areas
• No outside animals in the store (except service animals)
• Staff reserves right to ask disruptive visitors to leave

Service Animals

Service animals are welcome in Pet Center. Please inform staff that you have a service animal so we can:

• Keep them out of direct animal contact areas
• Provide a quiet space if needed
• Ensure other animals don't interfere with your service animal

Accessibility

• Wheelchair accessible entrance (ramp available)
• Accessible restrooms available
• Staff assistance available for mobility challenges
• Ask staff if you need assistance with any area

Safety Equipment & Protocols

• Emergency Exits: Clearly marked throughout facility
• First Aid: Kits available; trained staff on-site
• Animal Escape: Unlikely but handled by trained staff immediately
• Emergency Number: 911 for medical emergencies

Children's Safety

• Children must stay with supervising adult
• No running or unsupervised interaction with animals
• Age restrictions apply to certain animals (ask staff)
• Parents liable for injuries caused by child behavior

Illness in Animals

Occasionally, an animal in our care may appear unwell or show unusual behavior:

• All animals are veterinarian health-checked
• Ill animals are kept in quarantine areas, not on display
• If you observe illness, inform staff immediately
• We prioritize animal health over sales

Liability Disclaimer

While Pet Center takes every precaution to ensure safety, animal interactions carry inherent risks. By visiting our store, you acknowledge:

• Risk of bites, scratches, or allergic reactions
• Responsibility for your own medical care
• Supervision of minors is parent/guardian responsibility
• Pet Center's liability limitations per Terms of Service