14-Day Health Guarantee

Every pet from Pet Center is health-checked before transfer. We stand behind every adoption and purchase with a written, enforceable guarantee.

14days Guarantee Period

48hrs Claim Response

100% Vet-Checked

Coverage Details

Our 14-day health guarantee begins on the date of delivery or in-person pickup. It covers serious pre-existing or congenital conditions that were not disclosed prior to the sale.

What's Covered	What's Not Covered
✓ Serious infectious diseases	✗ Normal adjustment behaviors
✓ Congenital defects	✗ Pre-existing disclosed conditions
✓ Genetic disorders	✗ Injuries caused after handover
✓ Untreated pre-sale conditions	✗ Routine care costs
✓ Parasitic infestations	✗ Behavioral issues

How to Make a Claim

Please follow these steps carefully. Claims submitted outside this process or after the 14-day window may not qualify.

Visit Veterinarian

Get written diagnosis with vet's license number and itemized receipts

Contact Pet Center

Email support@petcenterco.com before major treatment

Submit Package

Send vet report, photos, transaction ID, description

We Respond

Within 48 business hours with resolution

Pro Tip: Contact us before any major or expensive veterinary procedure. We can often work directly with the vet to coordinate faster treatment and may be able to pre-authorize costs, reducing delays and paperwork.

Guarantee Resolutions

Depending on the nature and severity of the issue, we offer the following resolutions. Our goal is always to find the outcome that's best for you and for the animal.

We reimburse reasonable, documented veterinary costs related to a covered condition, up to the purchase/adoption price of the pet. Reimbursement is paid within 7 business days of claim approval.

If the condition is severe and the pet cannot be reasonably treated, we will offer a replacement pet of equivalent type and value at no additional cost, subject to availability and at your discretion.

In cases where the covered condition is life-threatening or requires treatment exceeding the pet's value, we will provide a full refund of the purchase or adoption price. Refunds require return of the pet unless otherwise agreed.

Buyer Responsibilities

To keep the guarantee valid and ensure your new pet's health, we ask all buyers to:

Schedule a wellness visit with your own veterinarian within 5 days of receiving your pet
Continue all vaccinations and parasite prevention on the schedule provided
Provide appropriate nutrition, shelter, socialization, and veterinary care from day one
Keep all vet paperwork and receipts in a safe place throughout the guarantee period
Contact Pet Center promptly if you observe any health concerns
Keep your pet separate from other household pets during the initial transition period (7–14 days)

Vaccination & Health Records

Every pet leaves Pet Center with the following documentation:

Veterinarian-issued health certificate (dated within 10 days of delivery)
Vaccination record showing all age-appropriate vaccines administered
Deworming and parasite treatment history
Microchip registration number (where applicable)
Breed information and approximate date of birth
Any known medical history or pre-existing conditions (fully disclosed)

Lost Documents? If your health records are lost or damaged, contact us at support@petcenterco.com with your transaction ID. We retain copies of all health certificates and can reissue documentation within 5 business days.

Frequently Asked Questions

No. Illnesses contracted after handover from other household pets are not covered under the health guarantee, as these occur after the risk of transfer passes to the buyer.

The 14-day window is firm for guarantee purposes. However, if a condition was clearly present before the sale but was not disclosed, please still contact us — we review these situations on a case-by-case basis and aim to act fairly.

Yes. Any licensed veterinarian in the United States is acceptable. We require a written diagnosis on the vet's official letterhead or practice receipt, including the vet's license number.

Once a claim is approved, refunds are processed within 7 business days. The time for funds to appear in your account depends on your bank or payment provider (typically 2–5 additional business days).

The guarantee is tied to the original transaction. If the pet is gifted or rehomed within the 14-day window, the new owner should contact us — we will review on a case-by-case basis and may honor the guarantee with verification of the original purchase.

Need to File a Claim?

Email our support team with your transaction ID and vet report. We respond within 48 business hours.

Email Support

Response Times

Claim acknowledgement	24 hrs
Claim review decision	48 hrs
Refund processing	7 business days
Replacement coordination	3–7 business days