Shipping & Cancellation

Fast, safe pet shipping with real-time updates. What to expect before, during, and after delivery.

50% Deposit Required

72hrs Free Cancellation

24/7 Handler Updates

Fast, Safe Pet Shipping

We ship our own pets to customers across the U.S. and internationally after purchase or adoption. We also provide shipping assistance for customers who need help moving their own pets in or out of state. Every shipment includes real-time photo updates, climate-controlled transport, and a final health check.

Shipping Options & Pricing

We offer multiple shipping methods depending on your pet's size, location, and urgency. Exact pricing is provided in a firm quote after we receive your pet weight and ZIP codes.

Method	Description	Transit Time	Starting Price
Economy Ground	Multi-stop route, best value for flexible timelines	1–4 days	From $120
Express Ground	Fewer stops, faster delivery for regional routes	1–2 days	From $220
In-Cabin Air	Small pets only, subject to airline availability	Same–next day	Quote on request
Cargo Air	Larger pets, IATA-compliant crates with handlers	1–2 days	From $450

Booking & Deposit

To reserve a shipping slot or hold a pet, we require a 50% deposit paid upfront. Your booking is only confirmed after deposit payment is received and verified.

What the deposit covers: Driver/handler slot, fuel, route coordination, crate inspection, vet documentation, and pre-departure health check.

The Shipping Process — Step by Step

Book & Pay Deposit

Confirm your slot, send booking details, begin planning

Send Pet Info

Weight, photos, crate size, ZIP codes

Arrange Documentation

Health certificate (USDA-accredited vet)

Pickup Day

Pre-departure check, handler details

In Transit

2–3 real-time photo/video updates

Delivery

Final health check, ownership transfer

Cancellation & Refund Policy

We understand plans change. Our cancellation policy is designed to be fair to both sides — covering our real costs while protecting your deposit where possible.

When You Cancel	Deposit Outcome	Notes
72+ hours before pickup	Full refund	Less 10% admin fee
24–72 hours before pickup	50% returned	If we can't rebook within 48hrs
Under 24 hours / no-show	Forfeited	Driver/handler costs committed
Pet Center cancels	Full refund	100% with no admin fee

Rescheduling: One free reschedule allowed with 72+ hours notice. Additional rescheduling may incur a $25–$50 rebooking fee.

Vet Documentation & Legal Requirements

Interstate pet transport in the USA is regulated. We ensure full compliance so your shipment is never delayed by paperwork issues.

Health Certificate: USDA-accredited veterinarian required, dated within 10 days of departure
Airline-Specific Docs: We handle all additional documentation for air shipments
State Entry Requirements: We verify and coordinate with destination states
IATA Crate Standards: All pets must travel in IATA-compliant crates sized appropriately

Transit Insurance & Emergency Care

We strongly recommend transit insurance for all shipments. This covers medical emergencies, accidents, or unexpected events during transport — at a fraction of your pet's value.

Emergency veterinary care required during transport
Accidental injury or illness occurring in transit
Delays caused by weather, mechanical failure, or airline cancellations
Loss or misrouting of pet during transport (rare, but covered)

In the event of a medical emergency during transport, our handlers are trained to immediately contact the nearest emergency veterinary clinic and notify you simultaneously. We have relationships with emergency vets in major cities along our key routes. You will be kept informed at every step.

Insurance Cost: Typical cost is 1–3% of the pet's value. For a $1,000 pet, that's as little as $10–$30 for full peace of mind during transport. We can include it in your final invoice.

Frequently Asked Questions

The remaining balance is due before or at delivery. We will send you an invoice 24–48 hours before your expected delivery date. Payment by PayPal Goods & Services or card. Cash is not accepted at delivery.

We send 2–3 photo/video updates during transit and provide the handler's direct phone number. For air shipments, we also share the airline tracking number. We don't offer GPS tracking, but you're never out of the loop.

Delays are rare but can occur due to weather, road conditions, or airline issues. We notify you immediately of any delay and keep you updated on the revised ETA. Delay-related expenses (extended boarding, vet care) caused by our error are covered by Pet Center. Delays caused by weather or force majeure are shared between parties — transit insurance covers these scenarios.

International shipments are available on a case-by-case basis. Requirements vary significantly by destination country, including import permits, rabies titers, microchipping, and quarantine periods. Contact us early — international logistics typically require 4–12 weeks of lead time.

We ship dogs, cats, birds, and select small animals. Some brachycephalic (snub-nosed) breeds are restricted on certain airlines due to respiratory risks — we will advise you at the quote stage if this applies to your pet. Birds require specific IATA-compliant enclosures and may need a health certificate; we handle this coordination. We do not ship exotic or endangered species.

Contact us immediately. A health check is performed at delivery — any concerns noted at that stage are documented and our 14-day health guarantee applies. See our Health Guarantee for full details on how to file a claim.

Request a Shipping Quote

Send us your pet weight, breed, pickup & delivery ZIPs. We'll reply within 24 business hours with a firm quote.

Request Quote

Cancellation Quick Reference

72+ hours notice	Full refund (less 10% admin)
24–72 hours notice	50% returned (if we can't rebook)
Under 24 hours	Deposit forfeited
We cancel	Full refund